Refund policy

Last updated: 26 January 2026

Thank you for shopping at G Cloud Shop (gcloud.shop). We strive to ensure a smooth and transparent shopping experience. Please read this policy carefully before making a purchase.

1. Scope of This Policy

This Return & Refund Policy applies ONLY to products that are purchased and checked out directly on gcloud.shop.

For products where gcloud.shop provides affiliate links that redirect customers to third-party marketplaces such as Amazon, Flipkart, or other platforms:

❌ This policy does not apply
📌 The return, refund, replacement, and cancellation policies of the respective marketplace or seller will apply
G Cloud Shop acts only as a referral platform for such purchases and is not responsible for post-purchase support on third-party platforms

2. 30-Day Return Window (Direct Purchases Only)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition as received
Unused, unworn, with original tags
In original packaging
Accompanied by a receipt or proof of purchase

3. How to Start a Return

To initiate a return, contact us at:

📧 shop@gcloud.shop

Please include:

Order ID
Reason for return
Photos or videos (if applicable)

If your return request is approved:

We will send you a return shipping label
You will receive clear instructions on how and where to send the item

📌 Items sent back without prior return approval will not be accepted.

Return Address:
📍 G Cloud Networks, New 12/A, Old 2, Sivasankaran Street, MG Swamy Nagar, Virugambakkam, Chennai - 600092, Tamilnadu.

4. Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If the item is:

Defective
Damaged
Incorrect

5. Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, plants, etc.)
Custom or personalized products
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

If you are unsure whether your item is returnable, please contact us before placing your order.

6. Exchanges

The fastest way to get a different item is to:

Return the original item (subject to approval)
Place a new order separately once the return is accepted

7. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions:

Item must be unused, unworn, with tags
In original packaging
Proof of purchase required

8. Refunds

Once we receive and inspect your returned item:

You will be notified of the approval or rejection
If approved, the refund will be processed to the original payment method
Refund timeline: within 10 business days

Please note:

Banks or card issuers may take additional time to reflect the refund
If more than 15 business days have passed since approval, contact us at shop@gcloud.shop